PASABUY Process Overview

(Step-by-Step Flow)  

( Note: All service requests, documentations and payments are received 

and getting handled by PASABUY Head Office in Ottawa, ON, Canada )

A. Customer Sends a "PASABUY" Service Request Order 

📌 PASABUY SERVICES:

• Shopping Assistance 
1. 1. Customer sends shopping list and Pasabuy shopping team buys in behalf of customers
2. 2. Pasabuy team sorts & packs the items and send thru Pasabuy consolidated multiple-senders or exclusive one-sender balikbayan box

• Package Forwarding 
1. 1. The customer buys the item/s online and redirect the shipping delivery to Pasabuy warehouse
2. 2. Pasabuy team receives & packs the items and send thru Pasabuy consolidated balikbayan box

• Balikbayan Box Consolidation
1. 1. Multiple Senders Consolidated Balikbayan Box - consolidating smaller packages from different senders - one item or multiple items "pasabay" getting packed into one balikbayan box
2. 2. Consolidated Balikbayan Box - Ex. One sender sends to different recipients, or an online seller sends different delivery orders to different cities or towns in Philippines
3. 3. Exclusive One Sender Regular Balikbayan Box - Sends to one recipient

B. Shipment Processing

📌 Upon receipt of customer service request order :

• 1. Pasabuy team confirms order details, prepare the necessary documentation and pricing
• 2. Check each package received is properly labeled by the sender with their details and their recipient’s details
• 3. Pasabuy Admin assigns a tracking number to each item
• 4. Customer pays securely through the Pasabuy via Stripe, Paypal or Interac payment platforms
• 5. Pasabuy Admin confirms payment and sends a copy of receipt/waybill to customer

📌 PASABUY Express Canada ships the package to PASABUY Philippines :

• 1. Pasabuy Philippines receives the consolidated box/es 
• 2. Operations and distribution team unpacks the boxes and sorts the packages according to destinations
• 3. Dispatch/delivery team makes sure all packages will get delivered safely and timely.

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