1. General Inquiry
💬 Customer: "What is PASABUY and how does it work?"
🔹Response: "PASABUY is a cost-sharing service for shipping balikbayan boxes and packages to the Philippines. You can send items, request us to buy for you, or consolidate shipments for cheaper rates. Would you like a quote for your package?"
2. Shipping Costs Inquiry
💬Customer: "How much is the shipping fee?"
🔹 Response: "Our rates depend on package size and weight. Would you like a quote for air or sea cargo?"
3. Delivery Time Inquiry
💬 Customer: "How long does it take for my package to arrive?"
🔹 Response: "Sea cargo takes 6-10 weeks, while air cargo takes 7-14 days. You’ll receive a tracking number once your package is shipped."
4. Prohibited Items Inquiry
💬 Customer: "Can I send perishable items?"
🔹 Response: "Unfortunately, we do not allow perishable goods like fresh food. However, we can ship non-perishable items such as canned goods and dry snacks."
5. Payment Methods Inquiry
💬 Customer: "How do I pay for my shipment?"
🔹Response: "We accept PayPal, credit/debit cards, GCash, and bank transfers. Would you like assistance with making a payment?"