📌 PASABUY Frequently Asked Questions (FAQ)

1. General Questions

❓ What is PASABUY?

✅ PASABUY is a service that helps Filipinos abroad send packages to the Philippines at a lower cost. We consolidate items from multiple senders into one balikbayan box, allowing cost-sharing and faster shipments. We also offer package forwarding, shopping assistance, and door-to-door delivery services.

❓ How does PASABUY work?

  1. Request a service – You can either send a package, ask us to buy an item for you, or forward an item from abroad.
  2. Ship or drop off your item – If you already have your item, send it to our warehouse. If we buy it for you, we will handle the shipping.
  3. We consolidate shipments – Your item will be grouped with others in a balikbayan box.
  4. We ship & deliver – Your package will be sent via air or sea cargo and delivered straight to your recipient in the Philippines.

❓ What are the benefits of using PASABUY?

  • ✅ Cheaper Shipping – Share costs with other senders instead of filling a whole balikbayan box.
  • ✅ Faster Dispatch – Weekly shipments instead of waiting to fill a full box.
  • ✅ Convenient Shopping Assistance – We can buy and ship items on your behalf.
  • ✅ Door-to-Door Delivery – Your loved ones in the Philippines get the package hassle-free.

2. Shipping & Delivery

❓ What items can I send through PASABUY?

  • ✅ Clothes, shoes, and bags
  • ✅ Non-perishable food items
  • ✅ Vitamins and supplements
  • ✅ Gadgets and accessories
  • ✅ Toys and gifts

❓ What items are NOT allowed?

  • 🚫 Cash, jewelry, and high-value items
  • 🚫 Flammable or hazardous materials (e.g., aerosols, fireworks)
  • 🚫 Perishable food (e.g., fresh fruits, frozen meat)
  • 🚫 Illegal drugs, weapons, or any restricted goods
  • 🚫 Counterfeit or fake items

❓ How long does shipping take?  (Reference Origin: Ottawa, ON)

  • 📦 Sea Cargo: 8-10 weeks 
  • ✈ Air Cargo: 12-15 days
  • 💡 Note: Delivery times may vary due to customs or carrier delays.

❓ How much does shipping cost?

  • 💰 PASABUY uses cost-sharing pricing, meaning you pay only for the space your item takes up.
  • • Balikbayan Box (Sea Cargo): $ per cubic foot
  • • Balikbayan Box (Air Cargo): $ per lb
  • • Package Forwarding: $ - $ per lb
  • • Door-to-Door Delivery (Philippines): $ per package
  • • Shopping Assistance: % - 1% service fee

📞 For a customized quote, contact us!

❓ Do you offer tracking for my shipment?

✅ Yes! Once your package is processed, we will provide a tracking number so you can monitor its status.

3. Payment & Fees

❓ How do I pay for PASABUY services?

  • 💳 We accept:
  • • PayPal
  • • Credit/Debit Cards
  • • Bank Transfer
  • • GCash (Philippines)

❓ Are there any additional fees?

  • ⚠️ Possible Additional Costs:
  • • Customs duties & taxes (if applicable)
  • • Handling fees for fragile or oversized items

❓ Can I cancel or change my order?

  • 📌 Before Shipment: You can cancel or change an order, but fees may apply.
  • 📌 After Shipment: No cancellations or refunds once the package has been dispatched.

4. Special Services

❓ Can PASABUY buy items for me?

✅ Yes! If you need an item from a US, Canada, or international store, we can buy it on your behalf and ship it to the Philippines. This is called our "Buy & Send" service.

❓ What is PASABUY Virtual Errands? (Coming Soon)

🚀 Soon, we will offer digital services like:

  • • Buying tickets or gifts for someone in the Philippines
  • • Paying bills for relatives
  • • Arranging deliveries for special occasions